During your first visit, Rosie, our receptionist will give you a packet of papers to fill out. Several of these papers are required to obtain necessary personal information, insurance information and emergency contact information. In addition, you will also be given medical history forms, which are vital for Dr. Umlas to help diagnose and treat your condition. Once these forms have been filled out, a medical chart can be prepared and you will be entered into our computer system. Dr. Umlas and his staff make every effort possible to see our patients as timely as possible. Unfortunately, since this is a surgical practice, it is not always possible to see a patient at his or her exact scheduled appointment time. Occasionally, a wait is encountered. We ask your forgiveness in advance for any unexpected waiting time you may encounter. Since emergencies arise through the day, which must be seen, and different patient problems take longer than expected to diagnose and treat, unfortunate delays do occur. Rest assured that we will spend as much time with you as necessary and will attempt to accommodate you as well should you encounter an emergency.
Rachel or Lauren will place you in an examination room; they will take your information and obtain your vital signs, height and weight. After evaluation by Dr. Umlas x-rays may be obtained in our office or diagnostic tests may be ordered. Referral to physical therapy or a decision that surgical treatment is necessary may be made. Physical therapy referrals and diagnostic tests, including MRI, bone scan, bone density and blood work will be coordinated by Jessie. Due to the constraints of managed care and HMO’s it often takes several days to get approval for tests or therapy. If a recommendation for surgery is made, you will be referred to speak with Rachel. Jessie, our Surgical Coordinator, will arrange all your appointments. She will coordinate all of the diagnostic testing, pre-operative clearance and surgical scheduling.
It is our office policy that medication refills be called into the office during office hours, 9:00 AM to 5:00 PM, Monday through Friday.
It is important that you contact my main office number, (305) 532-4224 should an emergency arise. My service can have me paged and I will promptly return your call. Should you find yourself at an Emergency Room, please have the attending physician in the Emergency Room contact my office as soon as possible. If I do not return your emergency call within 15 minutes, call again! Non-Emergency calls, after hours, can leave messages with my answering service. My staff will pick up these calls, the following business day. Alternatively, messages can be left for me at my office. I endeavor to return every phone call the same day, if at all possible.
Office policy regarding narcotics
It is our philosophy in this office that narcotic pain medication should be used extremely sparingly and primarily relegated for acute pain situations. Narcotics pose many serious health and dependence risks and we try to minimize their use. We certainly manage our patients post-operative pain with narcotic medication to keep them comfortable. If a patient requires chronic narcotic maintenance, we refer these patients back to their primary physicians or to a Pain Clinic setting. It is important to let us know if you have had a problem with narcotic dependence in the past, we will need to treat you accordingly.
Workers Compensation, Motor Vehicle Accidents and Liability Litigation
It is important that you let the receptionist know if your injury occurred at work or if there is pending liability litigation. This requires us to maintain specific records and generate reports for attorneys and Worker’s Compensation.